Virtual Agent Training

Course Curriculum

  • 1

    Introduction

    • Introduction

    • Intro Material

    • Customer First

    • Customer First Summary
  • 2

    Setup

    • 0.1 Zoiper Download Notes

    • 0.1b Zoiper Downloading Video

    • 0.2 Zoiper Installation Video

    • 0.3 Zoiper Setup Video

    • 0.3b Zoiper Setup Notes
  • 3

    Dialer Operations

    • How to Login

    • Getting Started and Disposition

    • Disposition Summary

    • Disposition Quiz
  • 4

    Script Page Fundamentals

    • Script Page Overview

    • 1.0 Top Script Bar

    • Top Script Bar Summary

    • Top Script Bar Quiz

    • 2.0 Map Functions

    • Map Functions Summary

    • Map Functions Quiz

    • 3.0 Calendar

    • Calendar Summary

    • Calendar Quiz

    • 4.0 Qualifiers

    • Qualifiers Summary

    • Qualifiers Quiz

    • Notes
  • 5

    Quality Control and Credits

    • Quality Control and Credit Overview

    • Quality Control and Credit Summary

    • Quality Control and Credit Quiz

    • Quality Control Process

    • Quality Control Process Summary

    • Quality Control Process Quiz

    • Credit Request

    • Credit Request Summary

    • Credit Request Quiz
  • 6

    Sample Good Calls

    • Call 1 - What's in it for you?

    • Call 1 - Quiz

    • Call 2 - Check In Hand.

    • Call 2 - Quiz

    • Call 3 - The Quick Close

    • Call 3 - Quiz

    • Call 4 - 1 Rebuttal

    • Call 4 -1 Quiz

    • Call 4 - 2 Fast and Easy

    • Call 4 - 2 Quiz
  • 7

    Negative Calls

    • Disinterested Call

    • Disinterested Call Quiz

    • No Homeowner Confirmation

    • No Homeowner Confirmation Quiz

    • Part 1 - Not the Decision Maker

    • Part 1 - Not the Decision Maker Quiz

    • Overturned Denied Lead

    • Overturned Denied Lead Quiz

    • Part 2 - Not the Decision Maker

    • Part 2 - Not the Decision Maker Quiz

    • Manufactured Home

    • Manufactured Home Quiz
  • 8

    Tricky Calls

    • Call 1 - The Quick Close

    • Call 1 - The Quick Close Quiz

    • Call 2 - Inspection With No Opportunity?

    • Call 2 - Inspection With No Opportunity Quiz
  • 9

    MYRA 2.0 Tutorial

    • Registration and Login

    • Home Page Overview

    • Appointments Tab Overview

    • Office Tab

    • Statistics Tab

    • Users Tab

    • Lists Tab

    • Roles Tab

    • Templates Tab

    • Appointment Specific

About the instructor

Founder CEO

Lateef Farooqui

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