Core fundamentals as a boss assistant.

Course Curriculum

  • 1

    Welcome

    • A Message From Us

    • How to Use This Course
  • 2

    Chapter 1 - Basics

    • Overview

    • Customer Overview

    • Roofing Overview

    • Your Role Overview

    • Solutions not Questions

    • Test your learning
  • 3

    Chapter 2 - Core Lessons

    • Customer Journey

    • Personal Accountability

    • Workplace Communication

    • Real World
  • 4

    Chapter 3 - Communications

    • Phone Etiquette Tips

    • The Lesson

    • SMS Etiquette

    • Voxer - Etiquette and Tips

    • Email Etiquette Tips

    • Video Etiquette

    • Outside Contact Etiquette

    • Internal Etiquette

    • Take Away
  • 5

    Chapter 4 - The Customer

    • Roofing Insurance Process

    • How To Spot Roof Hail Damage - Courtesy RestoreMasters

    • In Your Own Words
  • 6

    Next steps

    • More resources for you

    • Before you go...

About the instructor

Founder CEO

Lateef Farooqui

This is the instructor section. You can use this space to tell and show your students who you are and why you're the perfect person to teach the course you're offering. You can talk about your work and education history, and really anything else that shows off who you are so your students get excited about learning from you. You're the expert after all, this is your chance to shine!

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